When you buy at The Water Shed you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.
Unless stated otherwise, all items carry a 6 month warranty (some products have longer warranties). If you think your goods are faulty, simply return them in person to The Water Shed or send them with a covering letter containing your contact details and any information you think is relevant to:
The Water Shed
51 Barrys Pt Rd, Takapuna, 0622, Auckland
Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organise to repair or replace the goods. If the goods cannot be repaired or replaced we will refund the purchase price.
Unused but still saleable goods complete in their original packaging may be returned to us for a refund for up to 1 month after purchase, with the exception of any item that was specially ordered or modified to meet your specifications.
Proof of purchase needed
Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt. If you can’t find your receipt but have made your purchase on your Credit or EFTPOS card a copy of the transfer would be required.
If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction in the computer.
Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.
We will issue a store credit if the goods cannot be replaced quickly to get another item.
If you need help or advice with a return, please contact us.